Providing excellent in-service and warranty support is a priority for the Customer Support team. Our Search and Rescue, Special Mission and VIP operators depend on our technical expertise and rapid response to perform their critical missions.
Customer Support services include:
- Customer Support Hotline (+1 647 274 6267)
- Technical Investigation & Troubleshooting (on-site and remote)
- Drawing / FMS / MMS / Certification documentation changes
- Existing STC revisions
- Approved Repairs
- Quality reporting
- Warranty requests
- NEW Annual Service Agreements
Our Customer Support Annual Service Agreement is designed to provide an operator with the most efficient and economical access to engineering and technical support services. It eliminates the need for individual service contracts and minimizes the risk of unforeseen expenses related to operational issues, by providing a worry-free defined annual service package which can be customized to suit an operator’s needs and planned into yearly budgets. For more information please contact us.
Our Customer Support team also responds to worldwide aftermarket sales opportunities for:
- Existing STCs
- Replacement and/or spare parts
- Avionics LRU sales and repairs (Worldwide)
- Avionics Mobile Repair Services (Ontario, Canada only)
We support installations on the following aircraft types:
- Beech 1900
- Challenger 604
- CRJ 100/200/700
- DHC-8 100/200/300/400
- Eurocopter AS332 L/L1/L2
- EMB 120
- Fokker 100
- King Air 90
- Mil Mi17
Field Aviation Special Mission Aircraft & Modification List
If you find that any of the STCs listed need to be adapted to suit your specific operation or aircraft type, please contact us to see what we can do.